Delivery Policy

1. Delivery Model

Orders may be delivered automatically, manually, through in-site claim flows, or through linked support/delivery channels depending on the product and role.

2. Typical Delivery Timing

• Automatic or in-stock digital delivery may be near-instant once the order is processed.
• Manual delivery, support-assisted release, or Telegram-linked claim flows may take longer depending on queue, verification, or stock readiness.
• Products marked under maintenance, updating, or category-specific review may be delayed until available again.

3. Order Status

Users should review status pages, order pages, and product notices for maintenance states, queue states, or product/game availability before expecting instant delivery.

4. Customer Responsibilities

• Provide accurate account and payment details.
• Follow on-screen instructions for claiming keys or completing Telegram-linked steps.
• Check supported games, supported devices, and available categories before ordering.

5. Delivery Issues

If an order does not appear delivered within a reasonable time, contact support with your order information. Support may verify status, queue, stock, payment state, and claim records before resolving the issue.

6. Availability and Maintenance

Xylo Store may pause or delay delivery for products affected by supplier issues, maintenance, category-specific status changes, manual review, or platform security requirements.