Privacy Policy

1. Information We Collect

• Account information such as username, email address, role, and profile details you submit.
• Transaction and order information such as product variants, balance activity, delivery state, and support-linked identifiers.
• Technical information such as IP address, device or browser data, and general activity logs used for security and diagnostics.

2. Why We Use Your Information

• To create and manage accounts.
• To process orders, top-ups, refunds when approved, and digital delivery workflows.
• To detect abuse, fraud, duplicate claims, payment issues, and account misuse.
• To provide support, policy communication, notifications, and service updates.

3. Payment and External Services

Some payments, communications, or delivery actions may involve external channels such as payment methods, Telegram, or linked download destinations. Those services may apply their own privacy practices.

4. Data Sharing

Xylo Store does not sell personal information. Information may be used internally for account management, delivery, moderation, fraud review, operational support, or when legally required.

5. Security

We use reasonable administrative and technical measures to protect account, order, and platform data. No internet-based system can guarantee absolute security, so users should also protect their own account credentials and devices.

6. Data Retention

We may retain account, transaction, top-up, and audit information for operational, fraud-prevention, accounting, and support purposes for as long as reasonably necessary.

7. Your Responsibility

• Use accurate account information.
• Do not share credentials or delivery links improperly.
• Contact support if you notice unauthorized access or suspicious activity.

8. Policy Updates

Xylo Store may revise this policy when services, platform features, or compliance requirements change. The latest version posted on the site is the controlling version.