Refund Policy

Because Xylo Store primarily provides digital goods and balance services, refunds are limited and reviewed carefully.

1. General Rule

All sales are generally considered final once a digital order, balance credit, key, activation, download access, or equivalent delivery has been completed.

2. When a Refund May Be Considered

You were charged but the order was not delivered and cannot be fulfilled within a reasonable support window.
A duplicate payment or duplicate top-up was confirmed by the platform.
A verified system-side issue caused the wrong product, wrong variant, or unusable undelivered order state.

3. When Refunds Are Normally Not Available

You changed your mind after purchase.
Your device, setup, or environment is incompatible with the purchased item.
The product description, supported device notice, maintenance notice, or delivery conditions were visible before purchase.
The order, key, file, or activation has already been delivered, revealed, claimed, or redeemed.
You entered the wrong account, order, Telegram, or payment details.

4. Top-up and Balance Credits

Approved balance credits and successfully posted top-ups are normally non-refundable. If a payment issue is clearly caused by the platform and the value was not properly credited, support may review the case.

5. Review Process

Refund requests may require order references, payment proof, timestamps, screenshots, and support verification. Xylo Store may deny requests that are incomplete, abusive, fraudulent, or inconsistent with delivery records.

6. Resolution Method

If a refund is approved, the resolution may be issued as a balance adjustment, replacement fulfillment, or the original payment method where practical and appropriate.